Refund policy

We appreciate all orders however as a small business, all items sold are final and we do not offer refunds. We are more than happy to exchange for a different size (dependant on stock availability) or offer store credit. 

For all exchanges or faulty items, we have a 10-day return policy, which means you have 10 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, original hygiene sticker intact and in its original packaging. Unfortunately, we cannot accept returns on sale items.

To start a return, you can contact us at sairswim@gmail.com . If your return is accepted, we will provide you with return instructions. We’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

For international returns, please note that any return shipping costs, customs fees, import duties, taxes, or other charges associated with returning your order are the responsibility of the customer. We recommend using a tracked shipping service when returning your package, as Sair Swim is not responsible for items lost or damaged during the return transit. Before returning items please contact us at sairswim@gmail.com to ensure a smoother process.

Please don't hesitate to reach out if you have any questions sairswim@gmail.com